Frequently Asked Questions for You
More Information on Using your Playaway
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How do I change the battery?
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Locate the battery clip at the wide base of the player. Then, use your thumb, coin or a
screwdriver to push the clip which will allow you to unsnap and remove the cover. After that,
remove the old battery and replace with a fully charged battery. Lastly, snap the cover back
into place.
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How long does one AAA battery last?
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Every Playaway comes pre-loaded with a standard Energizer AAA battery that will provide an
average of 20 hours of playtime.
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How do I know how much battery life is left in my unit?
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The Playaway LCD has a small battery icon that is displayed on screen. There are four levels
of battery life reflected in the icon. When one bar is left in the battery icon, you have 20%
power left.
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How do I use the lanyard?
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Locate the lanyard attachment area at the narrow top of the player. To attach the lanyard, simply thread and loop the lanyard into the indentation.
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What do I do if my Playaway locks up?
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Like any good storyteller, sometimes the Playaway just needs a moment to catch its breath.
First, turn it on and off. If that doesn't solve the problem, remove and reinsert the battery.
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My Playaway will not turn on. What should I do?
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First, we recommend inserting a fresh battery. If the player still does not turn on, and you purchased your Playaway within the last year, it's still under our one-year warranty.
If you have additional questions or would like troubleshooting tips, please call Customer Service at (877) 893-0808 x120.
- Tips + Tricks
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The following are a few shortcuts that you can use for better Playaway usability:
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Erase all bookmarks: While Playaway is in an unpaused state, press EQ+SP+FWD+REV.
- Complete Reset: (back to the start of the Playaway, erase all bookmarks, erase last volume setting): While Playaway is in a paused state, press SP+REV.
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General Product Information
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How big is a Playaway and how much content can it hold?
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Playaway is about half the size of a deck of cards and will hold the audio for an entire book, up to 80 hours of playtime.
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What does the audio sound like on a Playaway?
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Playaway audio is of equal or greater quality to digital downloads available today, due to proprietary audio processing, production and leading edge codecs.
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Why can't I add, delete or transfer content on or from a Playaway?
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In order to protect the copyrighted works of authors and publishers as traditional books do, you are unable to make copies of Playaway. But you can share them with friends just like you would lend your new bestseller. Learn more ways to share or recycle your Playaway.
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How does Playaway compare to audio on cassette or CD?
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Playaway is more convenient and easier to enjoy than juggling multiple CDs, cassettes or a separate player. Playaway allows the listener to control the speed of the narrator's voice and automatically bookmarks the last place they left off after powering down.
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How does Playaway compare to digital downloads and other forms of on-the-go downloading like cell phones?
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Playaway comes pre-loaded with great digital content, so it does not require information transfer fees, subscriptions, memberships, or even an Internet connection. Just plug-in your headphones and listen wherever you go.
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Is my Playaway covered under any kind of warranty?
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Yes, when delivered to you in new condition in its original container, Findaway World LLC warrants Playaway against defects for one year from the day you buy it. Learn more about Playaway's one-year limited warranty.
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Can I use another set of headphones with my Playaway?
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Absolutely. In addition to the earphones provided, Playaway was designed with a universal headphone jack to work with almost any type of headphones, speakers or car adapters.
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Can I use Playaway in a car?
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Yes. Playaway was specifically designed to use most commonly available cassette adapters and FM transmitters. We also provide portable speakers for your Playaway that allow for on the go audio.
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Replay
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What do I do with my Playaway when I am done?
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Designed to last a lifetime, Playaway can—and should—be enjoyed again and again. If you've already traded Playaways with everyone you know, check out our Replay Rewards program.
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How does the Replay program work?
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The Playaway experience was designed around sharing, just like a good book or song. Whether enjoying an audiobook on Playaway or digital music, we hope that you share your Playaway title with others and, when possible, Replay in order to get the best savings on your next title selection.
Simply follow the steps as outlined in the Replay section of our website, send back your unit and you are on your way to great savings!
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How long does it take to receive my Replay code?
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Upon receipt and inspection of your Playaway units, we will send you an email containing your Replay code. You can expect to receive your email containing your Replay code in 2-4 weeks dependent upon our receipt of your Replayed unit.
- Is there a limit to how much I can Replay?
- With Replay Rewards program, you can continuously return previously enjoyed Playaways for savings.
- Is there a warranty on Replayed Playaways?
- We guarantee each Replay Rewards unit with the same one-year warranty as a new Playaway.
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More About Findaway World—The company behind Playaway
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Who is the company behind the product?
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Findaway World, a privately-held company based in Cleveland, Ohio, creates innovative, easy-to-use digital audio products. Learn more about Findaway.
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About this Site
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